Plans & billing
What each plan includes, how limits work, and how to upgrade or cancel.
error.page has four tiers. Free gets you started; paid tiers unlock engagement, automation, AI and support. Prices are per month.
Plans at a glance
| Free | Pro ($29) | Business ($79) | Enterprise | |
|---|---|---|---|---|
| Errors per billing period | 500 | 50,000 | 500,000 | Unlimited |
| Projects | 1 | Unlimited | Unlimited | Unlimited |
| Branded error pages (full editor) | ✓ | ✓ | ✓ | ✓ |
| Email incident alerts & usage warnings | ✓ | ✓ | ✓ | ✓ |
| Public status page | With "Powered by" badge | ✓ | ✓ | ✓ |
| Threshold & spike alert rules | — | ✓ | ✓ | ✓ |
| Signed ingest tokens & origin allowlists | ✓ | ✓ | ✓ | ✓ |
| Data retention | 30 days | 90 days | 1 year | Custom |
| Custom domains | — | ✓ | ✓ | ✓ |
| Custom sending domain (BYO SMTP) | — | ✓ | ✓ | ✓ |
| Engagement hooks (email capture, CTAs, status page subscribers) | — | ✓ | ✓ | ✓ |
| Usage recording & product analytics | — | ✓ | ✓ | ✓ |
| AI triage & categorisation (your own model key) | — | ✓ | ✓ | ✓ |
| Attachments per report (logs, files, images) | Text only · 64 KB | 1 MB | 2 MB | Unlimited |
| Auto-resolve on recovery | — | — | ✓ | ✓ |
| Webhooks (Slack, Zendesk) | — | — | ✓ | ✓ |
| Team members & SSO (SAML) | — | — | ✓ | ✓ |
| Issue tracking (GitHub, Jira) & release automation | — | — | ✓ | ✓ |
| Priority support | — | — | ✓ | ✓ |
| Uptime commitment & support SLA | — | Standard | Standard + credits | Custom |
| Custom SLA, security review & onboarding | — | — | — | ✓ |
The current comparison is always shown on the in-app Plans page at checkout. Manual Mark resolved and the prioritized incident feed are available on every plan, including Free.
Related: Teams & collaboration · Single sign-on (SAML) · GitHub & Jira integrations · Service Level Agreement.
How limits work
- Errors are an account-wide allowance per billing period, summed across all your projects: 500 on Free, 50,000 on Pro, 500,000 on Business, unlimited on Enterprise. Free meters by calendar month; a subscription meters by its billing cycle. At the cap, new error reports are rejected until the period resets or you upgrade — visitors still see your branded page.
- Projects — Free is capped at one; paid plans are unlimited.
- Retention — error reports, usage data and session recordings are deleted automatically once they are older than your plan's retention period (30 days on Free, 90 on Pro, a year on Business). Upgrading extends the window for everything still stored; downgrading shortens it at the next nightly run.
You're told before it happens: at 80% of the allowance the account holders get an email and the dashboard shows a banner, and again when the cap is reached. Limits are enforced server-side, so you're never surprised by an overage bill — the account simply stops at the cap rather than charging you.
Upgrading
Upgrade from the Plans page. Billing is handled by Stripe; you'll be taken to a secure checkout. Your new entitlements apply as soon as the subscription is active — connect an AI model, add a custom domain, or set up webhooks immediately after.
Changing or cancelling
Manage your subscription from your account's billing section. You can move between paid tiers or cancel at any time. On cancellation you keep paid features until the end of the current billing period, then the account returns to the Free tier and its limits.
Enterprise
Need a custom SLA, a security review under NDA, or priority onboarding for a larger team? Enterprise is custom-priced — reach out to sales from the Plans page and we'll scope it with you. See the Service Level Agreement for the standard commitments.